Privacy Policy


The Agency believes in maintaining high standards of ethical conduct in the operation of the Agency’s programs and the representation of them to the community, including a commitment to privacy and confidentiality within the limitations defined by law. The Agency adheres to all applicable Federal and Provincial Privacy legislation and is committed to protecting the professional and personal privacy and confidentiality of its employees, volunteers, clients, and contractual relationships.


Respect for Confidentiality

  • The nature of the matters normally brought to the attention of the Agency may involve the most personal and intimate aspects of the Agency’s employees, clients, and volunteers’ lives. Individuals share the information with the expectation that it will be kept confidential and will not be subject to abuse.
  • Individuals in a position of trust within the Agency will treat all information acquired in the course of their work or volunteer activities, as the case may be, concerning members, clients, participants, volunteers, staff, donors, and other constituents as confidential. When such information is revealed for a professional purpose, it is done with discretion and respect for the persons concerned.

Examples of Confidential Material:

  • All client records and information
  • All Employee and volunteer records and information
  • All home addresses and phone numbers of clients, volunteers, donors, partners, and employees
  • All Board business, which includes:
    • Financial/fund raising information
    • Personnel business
    • Proposals pending

Legislation Compliance

The Agency is governed by any and all applicable federal/provincial or parent legislation, and disclosures are only made when necessary to comply with legal requirements. The following are some of the applicable Federal and Provincial Legislations:

  • Canada’s Anti-Spam Legislation
  • FOIP (Freedom of Information and Protection of Policy)
  • PIPEDA (Personal Information Protection and Electronic Documentation Act)

For more detailed guidelines and procedures related to client and volunteer service delivery files (and database records) please contact our Executive Director at